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IT Help Desk

The IT Help Desk is located in Room 104 of Colebank Hall and offers a variety of services specific to the student community enrolled at Pierpont Community & Technical College. From our Help Desk, we offer telephone, walk-in, and live chat support to assist the campus during regular business hours (8 a.m. to 4 p.m.). To reach us, call (304) 333-3731 or e-mail HELP@pierpont.edu (When e-mailing the helpdesk please be sure to include your name and contact information in the body of your message)
 
The Help Desk staff can help remove malware from your personally owned computers, assist getting your devices (computers as well as tablets and smartphones) connected to our network, and offer many other services.
 

Having trouble connecting to Campus User on Windows 8?

Try these steps before calling the help desk!

 

Help Desk Contact:

Pierpont IT Help Desk
Room 104, Colebank Hall
P: 304-333-3731
When e-mailing the helpdesk please be sure to include your name and contact information in the body of your message.
 

Hours

  • Monday - Friday: 8AM-4PM
  • Saturday: Closed
  • Sunday: Closed
 

Pierpont Portal

The Pierpont Portal is your gateway to online student resources. Here you will be able to access all online student resources (email, Blackboard, Library, FELiX, etc.) with your UCA credentials as well as receive important news and announcements. 
 

Blackboard

Blackboard is the online course management and instruction system used by faculty and students. All classes have an online component that allows students to access grades, calendars, assignments, quizzes, and discussion boards.
 

“Cloud” Computing

Most lab software can be accessed via our “cloud” environment. You can log into the cloud from many different types of devices such as desktops, laptops, tablets, and even smart phones from on or off campus. We can help you get this access setup on your device.
 

Computer Labs

There are computer labs on campus that are open for general student use. You can work on course assignments, check email, and browse the Internet. 
 

Library

There are open access computers throughout the library and the computer lab on the ground floor comes complete with a Starbucks that offers a variety of beverages and snacks.
 

Internet Access

We have campus-wide wireless for student and faculty access. In addition to the wireless access, the residence halls have wired network ports in each room. Of course, all Internet access is free.
 

FELiX

FELiX (which is short for Falcon Electronic Information eXchange) provides you access to your student records and information. You will use FELiX to receive your grade reports, view your academic history, pay your tuition and fees, schedule your classes, etc.
 

Email Account

All students are provided with a free web-based email account from Google.
 

Online Storage

All students are provided with unlimited and highly mobile cloud-based storage using Google Drive which can be accessed from their Gmail account.
 

Free Microsoft Office

Students can visit www.office.com/getoffice365 and enter their Pierpont email address. Once validated, students have free access to Office 365 Education which includes Word, Excel, PowerPoint, and OneNote.  Teachers and staff can also  access Office 365 Education by visiting www.office.com/teachers and validate with their Pierpont Email Address.
Microsoft Office 365 logo
 

Anti-Virus

All students have access to free anti-virus software provided by Avast. Click the link below for more information and to download.
Avast! Free fro EDU logo
 

Pierpont Mobile App from Dub Labs

Accessing all the tools you need has never been easier. Read news, locate your class buildings via Campus Maps, find out about Class Cancellations and more. Features include:
 
Academic:
- Apply for school online via Admissions
- Access the Pierpont Portal
- Do research at the Library right from your mobile device.
 
Campus Life:
- View school Events and Calendars.
- Find your way around with Campus Maps.
 
Information:
- Get Push Notifications immediately about current Pierpont happenings.
- Access anywhere: Read up on school News from any place.
- Stay connected with videos, image galleries and links to our social media sites.
 
This app is free to download and use. It does everything but your homework!
The App can be found on both the Google Play Store and the iTunes App Store: Search Pierpont
DubLabs Logo
 

Emergency Notifications

In the event of a campus emergency, every student will receive an email message in their student email account informing them of any important information. We will also post emergency messages at pierpont.edu as well as in the Pierpont Portal portal announcement section. Students can also opt to have a text message sent to their cell phones, Facebook, and Twitter accounts. Text messages will be used for emergencies only (this includes weather-related closings).
 
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