Advising

Q: How do I contact my advisor?
A: Often, your advisor will be a faculty member in your academic program. To set-up a meeting, typically the easiest way is to email your advisor. See our directory to find advisor’s contact information. If you can’t find your advisor, feel free to reach out to advise@pierpont.edu

Q: When should I meet with my advisor?
A: We recommend that you meet with your advisor at least twice a year. Your advisor will be able to help you stay on track to graduate on time and help guide you to next steps. 

Courses

Q: How do I register for courses?
A: We recommend you work with your advisor to ensure your taking the courses you need to graduate. To register for courses, you’ll use your ROAR account.

Q: How do I register a class that is restricted (capacity, major, repeat)?A: To register a class that is restricted, students must contact the instructor of the course. If approved, the instructor will submit an “Override Form” to the Registrar’s Office. Once registered, students should see the course appear on their class list in “ROAR.”

Q: When do my classes start?
A: Be sure to check your class schedule. You can see your concise class schedule in your ROAR account (sign into my.pierpont.edu first), click the student tab, registration, and then concise class schedule. Course information should be listed here. You can also look at the detailed class schedule.

Q: Where are my classes?
A: Be sure to check your class schedule. You can see your concise class schedule in your ROAR account (sign into my.pierpont.edu first), click the student tab, registration, and then concise class schedule. Course information should be listed here including class location. You can also look at the detailed class schedule.

Q: How do I access my online classes?
A: Sign into your online account at my.pierpont.edu and then click blackboard. All your courses should appear within blackboard.

Q: How do I drop a class?
A: Before dropping a course, we recommend you talk with your advisor. To drop a class, students must login to “ROAR,” select the “Student” module and then select “Registration.” To drop, select the appropriate course, choose “Drop Course” and then submit. Students should consult with all relevant offices, such as the Financial Aid Office prior to dropping. Once dropped, the course can’t be re-registered.

Q: How do I withdraw from the semester?
A: Before withdrawing a course, we recommend you talk with your advisor. To withdraw from the semester, students should email the Office of the Registrar at registrar@pierpont.edu. Information submitted should include full name, student ID, and the request to withdraw from the appropriate semester. Students must withdraw during the appropriate time frame (available on the Academic/Registrar calendar).

Holds

Q: I can’t register for class because I have a hold. What should I do?
A: There are a variety of reasons that an individual may have a hold. If you’re not sure why you have a hold or believe it’s an error, please reach out to Student Services at 304-367-4907 or by email with your Pierpont email account at studentservices@pierpont.edu.

Q: I had a credential hold because I needed to submit a transcript. I sent the documents in, why isn’t the hold lifted?
A: Depending on if you submitted the documents electronically or through the mail may create a delay in Pierpont receiving your documents. As soon as we receive them, we note the document was received and lift the hold. If you believe an error has occurred, please reach out to Student Services at 304-367-4907 or by email with your Pierpont email account at studentservices@pierpont.edu.

Q: I had a financial hold and submitted a payment. Why is the hold still showing?
A:  As soon as we receive payment the hold should be lifted. Please note, holds can only be lifted during operating business hours. If you believe an error has occurred, please reach out to Student Services at 304-367-4907 or by email with your Pierpont email account at studentservices@pierpont.edu.

Payment

Q: How do I make a payment?
A: More information can be found on our website.

Q: How do I set-up a payment plan?
A: More information can be found on our website.

Financial Aid

Q: How do I apply for Financial Aid?
A: If you have never applied for financial aid in the past, the first thing to do is to get an FSA ID. Both the student (aid applicant) and one parent (if the student is dependent) should get an FSA ID and keep it in a safe place. This ID will be used for several financial aid processes, including your renewal application next year. To set up your FSA ID, visit the studentaid.gov website. After obtaining your FSA ID(s), the next step in the financial aid application process is the submission of the Free Application for Federal Student Aid (also known as the FAFSA). This process can be completed quickly and easily on the United States Department of Education’s website at: fafsa.ed.gov. The information that you provide on this application will allow the Financial Aid Office to determine your eligibility for various grants, programs, scholarships, and loans. Be sure to list Pierpont’s code (040385) as your school choice when completing the form, as this will send your eligibility results directly to our Financial Aid Office.

TIP: Pierpont offers FAFSA workshops throughout the semester. To see the current list of workshop dates

2nd Tip: If you’re a WV resident, look into the WV Invests Grant and consider applying for it.

Q: What is the WV Invests grant?
 A: West Virginia Invests is a state-funded grant program that covers the full cost of basic tuition and fees for select certificate and associate degree programs at a West Virginia public two- or four-year institution. Priority is given to programs in high-demand fields, such as information technology or healthcare, as determined by the West Virginia Department of Commerce. This is a last-dollar-in program, meaning that it will pay for any amount up to the total cost of tuition and fees that isn’t already covered by other state or federal grants or scholarships. Certain programs charge additional fees to cover equipment and supply costs and other necessary expenses. These fees, along with the cost of textbooks and other course materials, must be paid by the student if other forms of financial aid are not available to offset these costs.

Q: Is there a way to estimate my costs?
A: Yes, you can use the Net Price Calculator. This will be able to give you a good estimate costs.

Q: When will I receive my financial aid award letter?
A: Upon review of your completed financial aid applications and any other necessary documents, the Financial Aid Office will prepare a “package” of various aid programs for you based upon your eligibility. The package may contain a combination of grants, work programs, scholarships, and loans. The award package will be sent to you in the form of an “Award Letter”. The time it takes to receive your letter depends on how long it takes your school to prepare your “package.” To expedite your award letter, be sure to complete your FAFSA as early as possible. Financial aid “packages” can take as long as eight weeks to complete.

Transcripts

Q: How do I send a transcript?
A: You can order your transcript electronically through the National Student Clearinghouse. If this doesn’t work for you, please contact our registrar’s office at registrar@pierpont.edu or by calling 304-362-9564.

Q: How do I request my official academic transcript?
A: To request an official academic transcript, current and former students should go to the National Student Clearinghouse. The requests are electronic and delivered via email. The cost per transcript is $7.00.

Q: How do I request an unofficial academic transcript?
A: Unofficial transcripts are only available to current students. An unofficial transcript can be obtained in “ROAR” in the “Student” module. Unofficial transcripts are not available to former students.

Q: I sent a transcript to Pierpont & noticed that they were delivered. How can I tell what classes transferred to Pierpont?
A: I. After the registrar’s office has reviewed your transcript, then the courses will show on your unofficial transcript. You can view your unofficial transcript by, logging into your online account at my.pierpont.edu and then go to your ROAR account.

Q: How long does it take for my transcripts to be reviewed?
A: We recommend sending your previous college transcripts as soon as possible. The registrar’s office reviews official complete transcripts as they are received. At the start of each semester, there are typically delays due to the volume of transcripts received. Please contact our registrar’s office at registrar@pierpont.edu or by calling 304-362-9564.

Graduation

Q: How do I apply for graduation?
A: All students planning to graduate must apply for graduation. If you are planning to graduate with multiple degrees or certificates, you must apply for each individually. Graduation applications may be completed online through ROAR. If you are denied a degree for the term in which you have applied, you must reapply for the term in which you will have completed your required coursework. To apply for graduation:

• Login to ROAR
• Select the ‘Student’ Option
• Select ‘Student Records’
• Select ‘Apply for Graduation’
• At this point, please complete each of the questions concerning your application for graduation.  Note that the first question is asking for your ‘Curricular Term,’ which is the ‘Current Term,’ not your ‘Graduation Term.’  Once you complete the first question and select your applicable program, you’ll be able to select your ‘Graduation Term.’

Please note that students who apply past the deadline cannot be guaranteed that their name will be printed in the program.

Q: How do I obtain a graduation audit?
A: You should reach out to your advisor for an audit. If you have difficulties, please contact advise@pierpont.edu.

Q: How do I order my cap & gown?
A: See colleges.herffjones.com/college/pierpont/

• Click on “Reserve a Cap and Gown”
• Choose your degree from the drop down box (choices are: Associates degree or Certificate of Applied Science), then click “Continue.”
• Click the “Continue” box again.
• Click the “Cap and Gown” green tab at the top menu.
• Complete student information in the box, then click “Add to Cart.”
• You will see the items in your cart (cap, gown and tassel).Click “Proceed to Cart.”
• Your Shopping Cart will pop up displaying your items (no charges will be incurred).
• Click “Proceed to Check Out.”
• Complete the “Ordered By” Information Form and click “Continue.”
• Review your Order Information, and click “Complete Order.”

Q: When will I receive my diploma?
A: Your diploma will be mailed to your permanent mailing address about six weeks after the date of the ceremony or sooner if possible.

• If you are graduating in May, your diploma will be mailed by June 30.
• If you are graduating in August, your diploma will be mailed by September 1.
• If you are graduating in December, your diploma will be mailed by January 31.
• Any graduate that has a HOLD (financial or credential) will not have their diploma or transcript released until the outstanding issue is resolved.  Direct any questions to Student Services at 304-367-4907.